Commercial playground equipment typically arrives by freight in an enclosed semi-trailer. Most playgrounds are packed in a large wooden crate containing long and heavy components.
A loading dock with a forklift is the easiest way to receive your playground. Without a loading dock, most enclosed-trailer shipments can be unloaded by hand. For hand unloading, plan on 2–4 capable adults, basic tools to open and break down the wooden crate, and enough time to remove the equipment piece-by-piece.
The customer is responsible for unloading. The freight driver does not unload the equipment. When unloading by hand, the entire shipment, including the original crate, packaging, and loose materials, must be removed from the trailer before it departs.
Do not refuse the shipment. If there is visible damage, accept the delivery, clearly note the damage on the delivery paperwork before signing, and contact us as soon as possible.
Freight delivery is different from UPS, FedEx, or typical curbside delivery. Delivery is typically scheduled by appointment, but carrier communication and delivery windows can vary. Once carrier information is available, you may contact the freight company directly to coordinate or confirm delivery.
Before the driver leaves, inspect the shipment and note any visible damage on the delivery paperwork.
Need a different receiving option? Flatbed freight may be available for select orders and locations. Contact us and we can help determine the best option for your site.
More Information: Commercial Playground Shipping & Receiving Guide