Shipping policy

We ship throughout the contiguous United States.

Most in-stock products are delivered within 3 to 21 business days. Delivery timelines vary based on product availability, destination, and freight carrier. Commercial playgrounds, custom products, and special orders may require additional time.

If you are working toward a specific project deadline, call or text (210) 512-9888 before ordering so we can confirm estimated availability and delivery timing.

Within three business days after your order is placed, we will provide an estimated lead time or available tracking and delivery information.

Many products ship by freight carrier. The carrier will typically contact you before delivery. Unless otherwise stated, freight service is curbside only. The customer is responsible for having appropriate equipment and personnel available to unload the shipment and move it from the curb to its final storage or installation location. Assistance from the driver cannot be guaranteed.

Smaller products may ship through FedEx or UPS Ground.

The customer is responsible for verifying the shipment and piece count against the bill of lading before signing. Packages may be marked by piece count, such as “1 of 2” and “2 of 2.” Any missing or visibly damaged items should be noted on the bill of lading before the driver leaves and reported to us promptly.

For additional assistance, call or text (210) 512-9888 or email sales@RubberMulchOutlet.com.