Refund policy

We accept return requests for eligible items within 30 days after delivery.

To be eligible for a return, the item must be unopened, unused, in the same condition in which it was received, and in its original packaging.

To request a return, contact sales@RubberMulchOutlet.com. If the return is approved, we will provide a return address and shipping instructions. Items returned without prior authorization may not be accepted. The customer is responsible for all return shipping and freight costs.

For questions about a return, contact sales@RubberMulchOutlet.com or call or text (210) 512-9888.

Damages and Issues

Please inspect your order immediately upon delivery. Contact us promptly if an item is defective, damaged, missing, or incorrect so we can evaluate the issue and assist you. For freight deliveries, visible damage or missing pieces should be noted on the bill of lading before the driver leaves whenever possible.

Exceptions and Non-Returnable Items

Play systems cannot be returned after installation. Commercial products, including commercial playgrounds, rubber mulch, site amenities, and fitness equipment, are final sale and cannot be returned.

Refunds

We will notify you after we receive and inspect an approved return. We will then confirm whether the refund has been approved. Approved refunds will be issued to the original payment method. Processing times vary, and your bank or credit card company may require additional time to post the refund to your account.