Commercial Playground Shipping & Receiving

Commercial playground equipment is large, heavy and normally delivered by freight rather than a parcel carrier.

Receiving Your Playground

Most playgrounds arrive in an enclosed semi-trailer, often in a large wooden crate containing long and heavy components. A loading dock with a forklift is the easiest receiving method.

Without a loading dock, many enclosed-trailer shipments can be unloaded by hand. Plan for 2–4 capable adults, basic tools to open and break down the crate, and enough time to remove the equipment piece by piece.

The customer is responsible for unloading unless another arrangement is specifically included in writing. The freight driver does not normally unload the equipment.

Delivery Appointments

Freight delivery is typically scheduled by appointment, but carrier communication and delivery windows vary. Once carrier information is available, you may contact the freight company directly to coordinate delivery.

When Your Order Arrives

Please have the delivery contact and appropriate unloading plan ready for the scheduled appointment. Accept the shipment, count the pieces, and note any visible damage or shortage on the delivery receipt before signing. Take photographs and keep the packaging. Please do not refuse the shipment, as refusal can delay resolution. Report concealed damage or missing pieces as soon as possible and no later than 48 hours after delivery.

For complete details, review our Shipping & Freight Policy.

Other Receiving Options

Flatbed freight or another coordinated receiving method may be available for select orders and locations. If professional installation is included, delivery and unloading responsibilities will be confirmed in the written installation quote.

Review Commercial Playground Installation or request a project quote for help selecting the right delivery plan.