Rubber Mulch Warranty & Product Support

Rubber mulch warranty terms, color guarantees, certification documents, and support requirements vary by manufacturer and product.

Review the individual product page and available documents before ordering.

Product-Specific Warranty Information

When available, warranty documents are provided in the Resources & Support section of each product page.

Warranty coverage may vary based on:

  • Manufacturer

  • Product type

  • Color or coating

  • Intended application

  • Installation

  • Maintenance

  • Site conditions

  • Product use

GroundSmart ColorLock™ Warranty

Qualifying GroundSmart colored rubber mulch products are backed by a 12-Year ColorLock™ Limited Warranty.

The warranty applies to qualifying color-coated products and is subject to the manufacturer’s current terms, conditions, limitations, installation requirements, and maintenance requirements.

Review the product-specific warranty document for complete coverage information.

Playground Certification Documents

Certified playground rubber mulch may include documentation related to:

  • IPEMA certification

  • ASTM F1292 impact attenuation

  • ASTM F3012 loose-fill rubber requirements

  • ASTM F3351 impact attenuation performance

  • ASTM F1951 accessibility

  • Other applicable testing or certification

Certification documents and tested performance can vary by product.

Installation & Maintenance

Always follow the current installation and maintenance requirements for the specific rubber mulch product.

For playground applications:

  • Maintain the required compacted depth

  • Rake displaced material back into high-use areas

  • Inspect the complete use zone regularly

  • Top off the material when needed

  • Keep borders and access points properly maintained

Improper installation or maintenance may affect product performance and warranty eligibility.

Color & Appearance

Rubber mulch color and appearance can vary slightly between production runs, lighting conditions, product types, and screen displays.

When matching an existing installation, provide photos and any available original product information before ordering additional material.

Product Documentation

Contact us if you need help locating:

  • Warranty documents

  • Certification information

  • Installation instructions

  • Product specifications

  • Safety-surfacing documentation

  • Coverage information

  • Freight or receiving details

Existing Installations & Top-Off Material

If you need material for an existing project, provide:

  • Product name or manufacturer

  • Original color

  • Approximate installation date

  • Photos of the existing material

  • Quantity needed

  • Delivery ZIP Code

We can help determine the closest available product and color, but an exact match cannot always be guaranteed.

Need Product Support?

Call or text (210) 512-9888 for help with warranty information, certification documents, existing installations, top-off material, or other rubber mulch support needs.