Playground Borders Shipping & Receiving Guide

Commercial playground borders may ship by parcel service, less-than-truckload freight, or full truckload depending on the border material, dimensions, quantity, total weight, and delivery location.

Before Shipment

Confirm the delivery address, receiving contact, telephone number, business hours, site access, unloading method, storage location, and installation schedule.

Notify us about residential delivery locations, gates, narrow roads, restricted-access properties, active construction, or other delivery limitations.

Liftgate Delivery

Liftgate service may be available for qualifying shipments when a loading dock or forklift is not available. Liftgate delivery generally places the shipment at an accessible ground-level delivery location.

Full-Truckload Orders

Full-truckload shipping may be more economical for large quantities. Depending on the shipment and site, unloading may require a loading dock, forklift, flatbed delivery, or another coordinated unloading plan.

When Your Order Arrives

Please have the delivery contact and appropriate unloading plan ready for the scheduled appointment. Accept the shipment, count the pieces, and note any visible damage or shortage on the delivery receipt before signing. Take photographs and keep the packaging. Please do not refuse the shipment, as refusal can delay resolution. Report concealed damage or missing pieces as soon as possible and no later than 48 hours after delivery.

For complete details, review our Shipping & Freight Policy.

Storage Before Installation

Store border sections and installation hardware in a secure location. Keep sizes and hardware organized so the correct components remain together during installation.

For shipping assistance, call or text (210) 512-9888 with the product, quantity, project ZIP Code, delivery-site type, and available unloading method.